Revolut Contract Summary: Secondary Number

Contract Summary for Secondary Numbers for Revolut Mobile Plans (provided by Gigs) distributed through Revolut app

This Contract Summary is dated 26th November 2025 and applies to Revolut Mobile Plans agreed from this date.

This Contract Summary is provided by Revolut Ltd as agent on behalf of the provider Gigs U.K. Ltd. This information is based on our standard terms of service, for a full description of these terms please see gigs.com/legal.

Complaints in respect of Revolut Mobile Plans may be submitted via the Revolut in-app Support using the contact details provided below under “Other information”.

Postal address: Revolut Ltd, 30 South Colonnade, London E14 5HX, United Kingdom

Contract Summary

  • This contract summary provides the main elements of this service offer as required by UK law.

  • It helps to make a comparison between service offers.

  • Complete information about the service is provided in other documents.

Services

Secondary Number (receive-only, limited voice telephony and SMS messaging), provided by Gigs U.K. Ltd.

Service Details:

  • This service only supports domestic inbound calls and inbound SMS.

  • Outgoing calls and SMS are not supported under any circumstances.

  • This service does not provide access to emergency services (999/112).

  • The service is available for use in the UK only.

Monthly Allowances:

Allowance TypeAllowance Details
Domestic Calls (incoming only)50 Minutes
Domestic SMS (incoming only)50 SMS

Subject to Vonage’s Acceptable Use Policy. Once your allowance is used up, there is no option to top up. No data or roaming available.

Price

Monthly Price: £2.00 (incl. VAT)

Out of bundle usage is not possible on this plan. We collect monthly subscriptions from seven days prior to renewal to ensure service continuity. Prices are subject to change, at least one month's notice of any changes will be provided. You are free to cancel renewal of your plan at any time without penalty.

Duration, Renewal and Termination

Flexible monthly contract, auto-renewing each month:

You can cancel renewal at any time within the Revolut app. You will be able to use the service until your subscription period concludes. 

In order to guarantee cancellation at the end of the current subscription period, you must make your request to cancel no later than 12 hours before your renewal date. Any pre-payment will be refunded following successful cancellation.

You can cancel your Secondary Number at no cost during the cooling-off period, which is within 14 calendar days from the day your Secondary Number is activated. If you have commenced the use of the Services, we will provide you with a proportionate refund (taking into account any usage). For more information on your cancellation and refund rights, please refer to Revolut’s General Conditions of Sale available here.

Accessibility for End-Users with Disabilities

Revolut adheres to the Web Content Accessibility Guidelines (WCAG) to ensure proper colour contrast, text readability and navigability. Its components are built with accessibility in mind, supporting screen readers, keyboard navigation and scalable typography. It continuously refines our designs based on feedback to improve accessibility and usability.

Gigs’ contracts are available in braille or large print upon request. For further details please see our Accessibility Policy.

Other Information

Contact Details:

  • Provider: Gigs U.K. Ltd - 2 Leman Street, London, UK, E1W 9US

  • Email: support@gigs.com

  • Phone: +44 20 4600 4498

Contract Information

Contract Details

This Contract Information is provided by Revolut Ltd as agent on behalf of the provider Gigs U.K. Ltd.

  • Provider: Gigs U.K. Ltd - 2 Leman Street, London, UK, E1W 9US

  • Email: support@gigs.com

  • Phone: +44 20 4600 4498

Your Revolut Secondary Number

  • Service Description:

    • Secondary Number service (domestic inbound calls and SMS only)

    • Incoming calls and SMS are routed to your Revolut Mobile Plan. Availability may vary depending on network coverage, local geography, congestion, and your device.

    • This service does not support outgoing calls or SMS under any circumstances.

    • This service does not provide access to emergency services (999/112).

    • Once your allowance is used up, there is no option to top up.

    • No data or roaming available.

    • The service is available for use in the UK only.

  • Monthly Price: £2.00 (incl. VAT)

The service includes:

Allowance TypeAllowance Details
50 Minutes Incoming CallsSubject to Vonage's Acceptable Use Policy
50 Incoming SMSSubject to Vonage's Acceptable Use Policy

Additional Charges

This Secondary Number only supports domestic inbound calls and SMS, routed directly to your Revolut Mobile Plan. There are no outbound call or SMS capabilities, and no charges apply to the number itself or the incoming traffic. Once your allowance is used up, there is no option to top up.

Delivery of Your Service

  • You cannot transfer an existing number from another provider into this service.

  • The Secondary Numbers Service currently does not support porting of Secondary Numbers in or out to another telecommunications provider.

Complaints 

Complaints in respect of Revolut Mobile Plans may be submitted via the Revolut in-app Support or directly to Revolut using the contact details provided below.

More information can be found in our Code of Complaints.

Duration and Conditions for Renewal and Termination

  • Flexible monthly contract, auto-renewing each month

    • To end your subscription, please cancel a minimum of 12 hours before your renewal date to ensure you won’t be charged further.

  • You can cancel your Secondary Number within 14 calendar days from the date your Secondary Number is activated (the “Cooling-Off Period”).  If you have commenced the use of the Services, we will provide you with a proportionate refund (taking into account any usage).. For more information on your cancellation and refund rights, please refer to Revolut’s General Conditions of Sale available here.

Other Relevant Information