Inspiration

Employee phone plans, but make it SaaS

Tilly Michell

Senior Content Manager at Gigs

Jul 4, 2024

4 min

Employee phone plans haven’t changed much since the early ‘00s. They’re expensive, hard to manage, and lacking in basic security features. It’s high time that changed.   

As more of us check Slack, call clients and share sensitive company data from our smartphones, businesses need simpler ways to manage employee phone plans and mitigate rising security risks.  

In recent years, SaaS platforms such as Rippling and Deel have reimagined everything from payroll to expenses, enabling businesses to manage HR and IT workflows programmatically from a single interface. But employee phone plans remain uncharted territory, for now. 

With Gigs as a partner, your SaaS platform can become a leader in this space, solving a pain point felt by hundreds of thousands of businesses and unlocking new recurring revenue. 

Raising the bar

What does the ideal employee phone plan look like? Here's what our research tells us. 

The world’s best networks on tap

Today, there’s no easy way for companies to manage employee phone plans at scale. They have to work with different carriers in every market, which means multiple invoices, multiple customer service calls and a whole lot of excel spreadsheets. 

Imagine if businesses were able to spin up phone plans for every employee on one platform. The same platform they use for payroll, expenses, device management and other HR and IT services. 

With Gigs, your platform can offer phone plans in 50+ countries via a single integration and capture revenue in every market you operate.

Instant eSIM activation      

Getting a SIM into an employee’s device is still a manual process in most cases. 

But what if employees could spin up and activate a new eSIM simply by tapping a link in an automated email? 

With Gigs, that user journey is ready to go. We offer the fastest eSIM activation on the planet.  

Automated security features

SIM swap scams (where a person’s phone number is ported to a hacker’s device) are a major threat to businesses. 

Your platform can neutralize that threat by automatically disabling SIMs as soon as an issue occurs, whether that’s unauthorized number porting or a stolen device. 

Simple offboarding

When an employee leaves, businesses need to offboard them quickly and programmatically. But canceling a phone plan with a traditional provider usually means a long call with customer service. To add insult to injury, many providers charge cancellation fees. 

Your platform can fix that by offering:

  • Automatic SIM disablement as soon as an employee is offboarded. 

  • Simple number porting if an employee wants to keep their number for personal use.

  • Zero cancellation fees.

No wifi, no problem

Pitching a client on the train, taking a meeting on the way to pick up the kids, catching up on Slack at the hairdresser. Today, these are all familiar scenarios. 

By offering data-only plans for laptops and tablets, you can keep your customers online with a secure connection, no matter where they’re working. 

Cheap roaming 

Roaming fees are an expense businesses could do without, but procuring travel eSIMs for international work trips is admin-heavy and expensive. With Gigs, your platform can offer limited-term travel eSIMs in 100+ countries. eSIMs can be downloaded and activated in a tap, meaning your customers can get connected as soon as they land.

One touchpoint 

By offering a wireless service that is available globally, your platform can streamline phone plan management for businesses. 

When it comes to customer support, you can manage everything yourself or outsource to Gigs.

Launch a wireless service like magic, with Gigs

Launching a global wireless service used to be a complex process that required expert knowledge, a big upfront investment and months of development. But not any more.

Gigs provides everything you need to launch a wireless service in one place. The world’s best networks on tap, inbuilt payments, tax, compliance, and customer service, all through one integration. With Gigs as your partner, your platform can launch the world’s best business phone plans in a matter of weeks. 

By consolidating wireless with other services - such as HR, IT, mobile device management and procurement - you can differentiate your platform, earn additional revenue, and compound product stickiness.  

To learn more, get in touch.

Tilly Michell

Tilly Michell is the Senior Content Manager at Gigs, with experience across consumer and enterprise tech spanning payments, embedded finance and embedded connectivity.

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