Gigs End User Service Agreement
Appendix 2 - Third-Party Terms
All use of Gigs’s Services are subject to the Third-Party Terms (“Third-Party Terms”) included below which apply to all Gigs’s End Users, except as further denoted herein. Where applicable to your Services, any breach of these Third-Party Terms shall be deemed a material breach of your Agreement with Gigs, providing grounds for termination under your Agreement. Capitalized terms not defined here shall have the meanings ascribed to them in your Agreement. End Users may additionally be referred to herein as “you” or “your.”
Travel Data Services
The following Third-Party Terms for the Travel Data Services apply to Service Plans globally.
The “Travel Data Services” means the eSIMs and telecommunications services provided by Gigs to End Users through its Third-Party Connectivity Providers for mobile data-only on the applicable mobile network where the End User is located at any given time. For the avoidance of doubt, all IoT (internet of things) services are excluded from the Travel Data Services.
The quality and availability of the Travel Data Services is not guaranteed and is provided “as-is” and “as available.” Without prior notice, the Travel Data Services may be temporarily or permanently suspended for reasons including, and without limitation: (i) the Third-Party Connectivity Provider has suspended the Services, whether in full or limited to certain geographic regions; (ii) issues related to network usage; (iii) fraud; or (iv) a force majeure event. Notwithstanding the foregoing, payment is required for any usage of the Travel Data Services rendered through and including the date of suspension, and there shall be no credits, reduction, or setoff of the amounts charged in relation to such suspension of the Travel Data Services, or any obligation to offer a temporary surrogate service.
You acknowledge and agree that Gigs and its Third Party Connectivity Providers have no control over how foreign administrations or third-party roaming partners establish their rules and conditions pertaining to Travel Data Services. Neither Gigs nor its Third Party Connectivity Providers nor its Partners shall be liable for any loss or damage sustained by any party due to failure in or breakdown of the communication facilities or telecommunications equipment associated with providing the Travel Data Services, for any interruption or degradation of the Travel Data Services (regardless of the cause or duration), or for any other cause or claim whatsoever arising under this Agreement.
Mobile Wireless Services
A. United States (US)
General
“Mobile Wireless Services” means the mobile wireless voice, data, roaming (if applicable) and messaging services provided by Gigs to End User through its Third-Party Connectivity Providers. For the avoidance of doubt, fixed wireless and any services directed toward first responders or other emergency response personnel are not part of the Mobile Wireless Services.
The Mobile Wireless Services provided herein are for resale to and/or use by End Users only in the Coverage Area. As used herein, the “Coverage Area” are those areas provided by Gigs’s Third-Party Connectivity Providers.
The Mobile Wireless Services may only be sold, marketed, and/or distributed to End Users. For the avoidance of doubt, End Users may not further sell, market, or distribute the Services (or any aspect thereof, including the End User’s SIM Card) to any other third-party or entity for further resale or distribution.
The Mobile Wireless Services may not be offered or used for permanent Roaming, whether domestically and internationally. Gigs shall have the right in its reasonable discretion to discontinue Services to any End User that generates excessive Roaming usage. For purposes of this provision, “Roaming” occurs where an End User’s Device connects to another Third-Party Connectivity Provider’s network, whether inside or outside of the Coverage Area.
The Mobile Wireless Service is provided subject to Gigs’s and its Third-Party Connectivity Providers’ ability to receive and maintain regulatory approvals, and You agree that unless such approvals exist there is no obligation for either party to provide the Mobile Wireless Services.
You acknowledge and agree that the Mobile Wireless Services are subject to transmission limitations caused by conditions such as, but not limited to, operating characteristics of End User hardware, atmospheric, topographical, or other conditions, operating characteristics of mobile terminal devices, intentional or negligent acts of third parties that may damage or impair the network or disrupt the Mobile Wireless Service, and other like conditions.
There shall be no credits, reduction or setoff of any amounts charged under your Agreement for "downtime" of Mobile Wireless Services for any reason, including but not limited to failure of communications, power outages, occurrences considered force majeure, system overcapacity, End User device failure, coverage areas, or failure of Third-Party Connectivity Provider’s hardware, software or systems.
You acknowledge and agree (and Partner acknowledges and agrees that it shall not represent in any way contradictory) that from time to time, Gigs and/or Gigs’s Third-Party Connectivity Providers may sunset technologies impacting use of an End User’s Device used with the Mobile Wireless Services. You agree that, in such cases, Gigs no longer has an obligation to support or provide Mobile Wireless Service to such End Users’ Devices.
End Users may not (i) send or be allowed to send Bulk Messages that are found to contain spyware, malware, viruses, or other harmful content, or (ii) use or be allowed to use the Mobile Wireless Services for corporate email. In its sole discretion, Gigs reserves the right to prohibit or remove any content that it deems inappropriate or potentially damaging to its reputation or to the Services, including without limitation by terminating the End User’s use of the Services. For purposes of this provision, “Bulk Messages” means sending and/or receiving a high volume of SMS messages.
Neither Partner nor End User shall acquire a property interest in any specific mobile telephone number (“Mobile Number”) assigned for its use and no property interest is acquired by any usage of the Services. Gigs and its Third-Party Connectivity Providers reserves the right, at its sole discretion, from time to time, to assign, designate or change such Mobile Numbers upon advance notice, when reasonable and necessary in the conduct of Gigs’s and/or its Third-Party Connectivity Providers’ business.
You understand and agree that Gigs prohibits any use of the Services that causes extreme network capacity issues and/or interference with the network.
End User shall acquire no proprietary interest in any Mobile Number assigned by Gigs for its use. Unless caused by the sole negligence of Gigs, End User shall indemnify and hold Gigs, its officers, employees, suppliers of service and agents harmless against any and all claims, demands, suits, judgments, causes of action, losses, expenses, fees (including reasonable attorney's fees), and liability or damages for libel, slander or infringement of copyright from the material transmitted via the access telephone number, and against any and all other claims, demands, suits, judgments, causes of action, losses, expenses, fees (including reasonable attorney's fees), liability, including without limitation for any personal injury or death, arising in any way directly or indirectly in connection with this Agreement or the use or inability to use the access Mobile Number (whether caused in whole or in part by the negligence of suppliers of service). This indemnity shall survive the termination of this Agreement.
End User shall, and shall be required to safeguard End User’s SIM Card and not to allow any unauthorized person to use End User’s SIM Card. End User agrees not to, and not to allow any other person to, directly or indirectly alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, End User’s SIM Card. Gigs may, from time to time, remotely update or change the encoded information on End User’s SIM Card.
Any fraudulent or abusive use of the Services is prohibited. Fraudulent and/or abusive use of the Services includes, by way of example and without limitation: (i) using the Services to violate Law, (ii) attempting to access, use, or tamper with the Services by any unauthorized, unlawful, or fraudulent means, or assisting any third party with the same, (iii) using the Services in any way that unreasonably interferes with any third-party’s use of the Service, or (iv) using the Services in any way not contemplated or prohibited by the Agreement.
International Long Distance Calling
Where your Service Plain includes international long distance (“ILD”) calling, such ILD calling is offered via a third-party vendor, NetworkIP (and not by Gigs), and thus subject to acceptance of NetworkIP’s terms and conditions. For the avoidance of doubt, if your Service Plan has ILD as an option, and you choose to enable such ILD services, you will need to separately accept NetworkIP’s terms and conditions with respect to such ILD Services and any use of the ILD Services will be governed by Network IP’s terms and conditions.
B. United Kingdom (UK)
No additional Third-Party Terms apply at this time.