UK Charges Guide
Last Updated: July 15, 2025
UK Charges Guide
Unless otherwise stated, all rates listed here are included within your allowance and do not incur additional fees. If your plan includes roaming, your usage will be covered as per your roaming allowance. There are no charges above these limits, thanks to our proactive spend control policies.
Included as part of your plan
| Usage type | Cost |
|---|---|
| Outgoing calls to UK landlines (01, 02, 03) and mobiles (07) | Free |
| Outgoing texts to UK landlines (01, 02, 03) and mobiles (07) | Free |
| Incoming calls when you are in the UK/EEA38 | Free |
| Incoming texts when you are in the UK/EEA38 | Free |
| Voicemail | Free |
*EEA 38 includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia Slovak Republic, Slovenia, Spain, Sweden
Included Services
| Number type | Description | Cost |
|---|---|---|
| 0800 / 0808 | Calls to freephone numbers | Free |
| 101 | Police non-emergency number | Free |
| 111 | NHS non-emergency number | Free |
| 18001 + phone number | Hearing user relay service | Free |
| 18002 + phone number | Text user relay service | Free |
| 195 | Directory enquiries (visually impaired access) | Free |
| 112 / 999 | Emergency calls and texts | Free |
| 105 | Power cut emergency number | Free |
| 116xxx | Support helplines (e.g. Childline, missing people) | Free |
| 18000 | Emergency text relay service | Free |
| 119 | NHS COVID-19 helpline | Free |
Spend Cap and Roaming Controls
This plan includes a £0 out-of-bundle spend cap.
Any usage outside your bundle - including roaming, international calls, premium services, MMS and out-of-plan usage - is automatically blocked. If roaming is included in your plan, usage will be covered by your roaming allowance. No charges will apply beyond this allowance unless you choose to enable additional spend.
Call Charges
Unless otherwise stated, call charges are inclusive of VAT and calculated on a per-minute basis. A one-minute minimum call charge applies, after which calls are charged in one-second increments.
Extent of the United Kingdom
These rates and inclusions apply to usage within Great Britain and Northern Ireland. For further information, please see the Acceptable Use Policy.