UK Accessibility Help
Last Updated: June 18, 2025
Gigs is committed to ensuring our services are inclusive and accessible to everyone.
We believe that everyone should have access to the products and services they need regardless of their personal circumstances or accessibility needs. We appreciate that our customers are different with diverse needs, and some may require a little extra help from time to time. This could be due to a permanent requirement or temporary if they’re going through a difficult time. Our aim is to identify customers who may be vulnerable each time they interact with us and to ensure that they receive a consistent approach which considers their circumstances, meets their needs and delivers a great experience.
Accessibility Policy
Click here for more details on Gigs’ accessibility policy and how we make access easy for our members.
Register your accessibility needs or personal circumstances
If you find it difficult to access any of our services due to a disability or personal circumstance, we can make adjustments to help you manage your account. Please let us know by calling +44 20 4600 4498 on your phone, contacting us via email on support@gigs.com or write to us at 2 Leman Street, London, United Kingdom, E1W 9US.
For everyday call charges, please see our UK Charges Guide.
Get priority help and support.
If you or someone in your household has already registered for support, or you’ve let us know when reporting a fault, we promise to prioritise your appointment over our standard level of care.
Please note – bad weather, such as storms and floods, can stop our service technicians repairing overhead cables or working in maintenance holes.
Service and support
1. Next Generation Text Relay
● Emergency calls - Dial 18000 (free)
● Text relay call - Dial 18001 + phone number (free)
● To call someone using the relay service - Dial 18002 + phone number (standard UK minutes charge)
Next Generation Text Relay (also referred to as, NGTR) is a service that helps members with hearing loss and/or speech impairment to make and receive calls. NGTR is a service that Gigs supports.
A relay assistant acts as an intermediary to convert speech to text and vice versa for the two people on the call.
For more information visit the Next Generation Text Service website.
2. Emergency Text Service
● Emergency Service Text - Dial 999 and 112 (free of charge).
Emergency text services are available to members who have hearing or speech impairments. Members will need to register their phone before using the emergency SMS service. For more information visit the Emergency SMS website.
3. Free Directory Enquiries
● Directory enquiries - Dial 195 (free of charge)
Directory enquiries is a service provided for those not able to read or hold a telephone directory due to an illness or disability. Members will need to sign up to use this service. For more information visit the Free directory enquiries website.
4. Terms and Conditions available in Braille and in large print
The Gigs Terms and Conditions are available in Braille and large print format on request. If you would like a copy please email accessibility@gigs.com, including your name and address.
5. 999 BSL or Emergency Video Relay Service (EVRS)
999 BSL is an Emergency Video Relay Service that helps British Sign Language (BSL) users to contact the emergency services through a BSL interpreter.
How does it work?
It’s simple. You open the 999 BSL app and hit the red button. A British Sign Language (BSL) interpreter will appear on the screen. The BSL interpreter will dial 999 and relay the conversation. This won’t use any mobile data and you won’t be charged. Just like a regular 999 call.
For more information on how this works go to the 999 BSL website.
Using our website
1. Supported browsers and how to increase text size
Microsoft Internet Explorer 7 and above (not on Mac)
● Using your mouse: View > Text Size You can also use Tools > Internet Options > Accessibility
● Using your keyboard: Control key and + or – to increase or decrease text size
Safari 4 and above (on Mac, limited support on the iPad)
● Using your mouse: Safari > Preferences > Advanced then select minimum font size to display
● Using your keyboard: Command key and + or – to increase or decrease text size
Firefox 3.6 and above (on PC, limited support on the Mac)
● Using your mouse: View > Zoom > Zoom in or Zoom out
● Using your keyboard: Control key and + or – to increase or decrease text size
Google Chrome v 11 and above
● Using your mouse: Customise and control Google Chrome > Zoom
● Using your keyboard: Control key and + or – to increase or decrease text size
You may experience additional issues if using a version of a browser still in BETA, report these to the relevant company who’s supporting the BETA.
2. How to listen to the website
Some operating systems also have built-in accessibility features that can read text aloud, or magnify parts of the screen. If you have your own screen reading software you should find it works well on gigs.com. If you face any particular issues on the Gigs site, please don’t hesitate to report these to accessibility@gigs.com.
3. Speed of the website
We know that site speed is important to our members and we strive to deliver as fast a site as possible. However, there are additional external factors which can influence the speed at which you can view our site. These can include your Internet speed and the performance of your Internet Service Provider, as well as the number of users browsing all sites at any one time.
4. Screen resolution
Our site is designed for optimal resolution use at 1024x768. Plug-ins and helpers are not required for key functions on our site, but we do assume you have:
● Adobe Reader for .pdf files
If a plug-in or helper application is required to access content, this will be highlighted. Plug-ins can be downloaded using the links above. Gigs is not responsible for content on third party sites – including sites linked to above.