In a world first, airline customers on all major operating systems can now purchase and install a travel eSIM mid-flight—without paying for in-flight WiFi.
Plus, our latest updates allow customers to deliver a more seamless and personalized user experience, all while cutting contact rates down to near-zero.
Here’s what’s new.
Buy and activate eSIMs in airplane mode
Airline customers on iOS and Android can now purchase and activate travel eSIMs in the air, without paying for in-flight WiFi.
Gigs partnered with one of the world's largest airline carriers to develop the best eSIM activation experience on the market.
By whitelisting essential URLs in collaboration with the airline, Gigs lets travelers buy an eSIM without the added friction of paying for WiFi.
The new flow also allows for eSIM activation in airplane mode, meaning travelers can get online the instant they touch down, check in with loved ones, and plan the next stage of their trip.
With this update, airlines can cross-sell a must-have product precisely when their customers need it most, maximising conversions and adding real value for travelers.
Personalize your marketing
We know the impact of a perfectly tailored customer journey. Which is why we’ve made it easy for you to collect customer data and marketing consent straight to your CRM, and added pixel tracking so you can monitor user behavior across platforms such as Google Analytics, Meta and Hubspot.
With this update, you can see exactly how your customers interact with your product, send timely notifications that boost your retention and attach rates, and optimize performance across your marketing channels.
Self-service support
Customer support queries are a drain on your resource, which is why we’re committed to bringing your contact rates as close to zero as they can get.
If your users have any problems activating their eSIM, they can now resolve them without reaching out to customer support.
The new self-service flow takes care of everything—from enabling data roaming to repairing eSIMs—so your users can enjoy seamless connectivity without being left on hold.
New to Gigs? Find out more about integrating travel eSIMs with your platform here.